pk lock Privacy Policy

pk lock is an online gaming and sports betting platform operated for users in Bangladesh. Using our platform requires you to provide certain personal information. The main purpose of this privacy policy is to clearly inform you of what information pk lock collects, why it collects it, and how that information is used.

We believe transparency about data is the foundation of user trust. This policy is not just a legal requirement — it is a commitment from pk lock to you. We consider protecting every member's privacy to be our responsibility.

This policy applies to all services provided through the website https://pk-lock.cam and any associated mobile applications.

pk lock may collect various types of information in various ways. These are listed by category below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — all members must be 21+)
• Mobile number and email address
• Username and encrypted password
• National ID card or passport details (where identity verification is required)

2.2 Financial Information

• Records of transactions made through bKash, Nagad, Rocket, Upay, or bank accounts
• Deposit and withdrawal history
• Sender mobile number or account identifier (full account details are not stored)

2.3 Technical Information

• IP address and device identifier
• Browser type, operating system, and device language settings
• Time and duration of site visits, list of pages viewed
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Bet and game play history
• Win and loss records
• Details of bonus and promotion usage
• VIP point earnings and level change information

pk lock collects your information in the following ways:

• Directly provided: Information you give yourself during registration, login, deposit, withdrawal, or when contacting support.
• Automatic collection: Our servers and analytics tools automatically record technical information.
• Cookies and trackers: Cookies are used to improve your experience on the site and to gather usage statistics.
• Third-party services: Some information may be verified through payment processors or identity verification agencies.

pk lock uses your information only for legitimate and necessary purposes. The specific uses are as follows:

• Creating, verifying, and keeping accounts secure
• Processing deposit and withdrawal transactions
• Confirming 21+ age and complying with responsible gaming policy
• Providing applicable bonuses, cashback, and VIP benefits
• Identifying site errors, fraud, and security risks
• Providing support through live chat and email
• Analysing user experience to improve service quality
• Complying with applicable laws and regulations

pk lock never sells your information to third-party advertisers and does not use it for unrelated purposes without your permission.

In limited circumstances pk lock may share your information with specific third parties. This is always done for a defined reason and in a controlled manner:

5.1 Payment Processors

The information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and associated banking partners. This information is used solely for the purpose of transferring funds.

5.2 Technology and Analytics Service Providers

Limited information may be shared with certain technology service providers to ensure platform functionality and security. All such providers operate under confidentiality agreements.

5.3 Legal Obligations

pk lock may be required to disclose information as part of a government directive, court order, or legal process. In such cases we provide only the minimum information necessary.

pk lock maintains multiple layers of security to protect your information:

• SSL encryption: All communication on the website and app is encrypted using SSL technology.
• Password hashing: Member passwords are never stored directly — only encrypted hashes are kept.
• OTP verification: Mobile OTP verification is required for sensitive actions.
• Access control: Among our staff, only authorised individuals can view user information.
• Regular security audits: Security audits are conducted regularly to identify system vulnerabilities.
• Data backup: Data is backed up on secure, protected servers.

However, please note that no one can make data transmission over the internet completely risk-free. pk lock provides protection to the best of its ability, but a guarantee of absolute security is not possible.

Cookies are used on the pk lock website. Cookies are small text files stored in your browser that help improve the functionality of the site.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, remembering language preferences, and ensuring security. They cannot be disabled.

7.2 Analytics Cookies

Analytics cookies are used to understand which parts of the site members use most and to improve services. You can disable these cookies from your browser settings, though doing so may limit some features.

7.3 Performance Cookies

These cookies are used to identify page load speed and technical errors.

pk lock does not retain your information beyond what is necessary. Generally:

• Registration and gaming information is kept for as long as the account is active.
• Financial records may be retained for a defined period after account closure — for legal reasons.
• Fraud prevention and security logs are automatically deleted after a set time.
• If you wish to delete your account, contact the support team — all information except what is legally required will be deleted.

As a pk lock member you have the following rights over your own information:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted.
• Right to object to processing: In some cases you have the right to object to the use of your information.
• Data portability: Where applicable, you have the right to receive your information in a structured format.

To exercise these rights, contact pk lock's support team. Our team is available 24/7 to assist in Bengali and English.

For responsible gaming matters — such as temporarily suspending your account or taking a self-exclusion break — please read our Responsible Gaming Guidelines and follow the process described there.

All pk lock services are for persons aged 21 or older only. We do not knowingly collect any information from persons under the age of 21.

Age is verified at the time of registration. If we find evidence that a minor has created an account using false information, that account will be closed immediately and the collected information will be securely deleted.

To learn more about our services, visit the About pk lock page, which contains detailed discussion of our platform's goals and responsibilities.

pk lock reserves the right to amend or update this privacy policy as needed. Registered members will be notified of significant changes by email or site notification.

Continuing to use the service after any change means you have accepted the updated policy. The "Last updated" date at the top of the policy will always show the date of the most recent version.

If you have any questions about this policy or wish to exercise your rights, contact us through the details listed in the contact section below.

Contact pk lock for any questions, requests, or complaints regarding this privacy policy: